ERA PAINTS Touchup Application Instructions

 

Thank you for choosing ERA Paints!  Customer service is our primary goal – We ask that you please contact us with any questions or concerns you may have at customerservice@erapaints.com prior to leaving negative/neutral feedback.

PLEASE READ AND FULLY UNDERSTAND THESE DIRECTIONS BEFORE BEGINNING YOUR TOUCHUP PAINT APPLICATION PROJECT, INCLUDING THE SAFETY WARNING ON THE REVERSE SIDE OF THESE INSTRUCTIONS.  We cannot be liable for vehicle damage caused by improper application.

Note:  These instructions assume you purchased a prep kit or have similar materials/tools to do the job.

Important: It is very important that you test your paint on paper or in an inconspicuous place on your vehicle for confirmation of correct color BEFORE CONTACTING US and applying paint to your vehicle.  Dried paint will look different than wet paint or paint in a bottle.  For step by step video instructions please visit our website at www.erapaints.com.
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Test Card Creation:  Before doing any prep work, USE THE ENCLOSED TEST CARD to create a test card to see how well our paint matches your vehicle’s – follow the directions on the front of the test card, and color-compare in full direct sunshine.

 

Surface Preparation:  Thoroughly clean the area to be repaired with wax and grease remover (glass cleaner or similar can be used as a substitute) & let dry completely. Assure the surface is free of wax, oil, and other surface contaminates by applying wax and grease remover to a clean lint free towel (blue shop towel) and use it to clean paint surface to (only apply wax and grease remover to the towel – never directly on paint). If sanding is needed: Use fine sandpaper (at least 320 or 600 grit) to remove rust or bad surface damage.

 

Dabber Usage:  There are several different tools and methods which can be used to apply primer, touchup paint and clear coat to scratches and chips on your vehicle. We have chosen a ‘dabber’ for our kits (as opposed to a brush or pen), as it works great as long as you know how to use it. So here are some helpful hints:  First, we have included 2 dabbers for each bottle of paint you have ordered. We’ve done this as a customer service gesture on our part so you will have an extra dabber for future use. Also note that these dabbers can be cleaned & reused – just use a little paint thinner or mineral spirits to completely clean the paint out of them. How to use: DO NOT use a dabber as a paint brush – you will destroy the tip and the fill-in scratch line will not be optimal. Instead gently dab a ‘dot’ of paint into the scratch (light dots/coats only!) in a ‘connect-the-dots’ technique (see our video on our website). Do not attempt to use the dabber to move paint inside the scratch – simply use many small ‘dots’. Your results will look better if you have patience and take your time filling in scratches or chips.

 

Primer Application (if purchased):  Apply 2-3 dot-coats of primer on plastic or bare metal waiting 5-10 minutes to dry between each coat. If well-applied, primer will seal rust. Allow primer to dry for 30 minutes before sanding with 600 grit sandpaper until surface is smooth and flush with surrounding area.

 

Paint Touchup Application:  Before using, THOROUGHLY SHAKE the touch up paint jar upside down. THEN MIX THE PAINT THOROUGHLY WITH A TOOTH PICK, DABBER OR SIMILAR TOOL. Apply as many dot-coats as necessary to cover the area waiting leaving 5-10 minutes minimum between coats. Wax and grease remover can be used to gently wipe away excess paint. If you are not applying clear coat over the paint, you can apply polishing compound to bring out shine after the paint is fully dry (wait at least one day).

 

Clear Coat Application (if you purchased clear coat – strongly recommended):  THOROUGHLY SHAKE the touch up paint jar upside down before applying.  Allow at least 30 minutes after basecoat paint before applying clear coat. Gently apply multiple layers of clear coat dot-coats waiting 15-20 minutes between applications. Clear coat should be dry in 2 hours, but for best results let dry overnight. You should wait at least one week before applying wax to the area.

 

 

A NOTE ABOUT SAFETY

CALIFORNIA PROPOSITION 65 WARNING: Our paint and wax/grease remover products contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm – use in a well-ventilated area and avoid contact with skin. Customers accept responsibility for using products in a safe and responsible manner. Exercise caution when using our products. Follow product instructions carefully. Keep paint and other paint products away from children. Please dispose of unused paint products carefully and respect local regulations. Use protective equipment during application – toxic chemicals that are found in spray can inhalants can pass into the bloodstream and eventually make their way to the brain. These chemicals represent a number of health risks and potentially fatal dangers. Someone who intentionally sniffs a large amount of the chemicals found in aerosols is at risk of brain kidneys or liver damage, visual problems, seizures, loss of hearing, central nervous system damage, dementia, and even suffocation or Sudden Sniffing Death Syndrome. Please be aware that spray can sniffing is fairly common among teenagers. MSDS sheets are available for all products upon request.

COLOR MATCHING ISSUES

We make custom ‘make-to-order’ paint based on the OEM paint code you send us.  You should realize that even if we mix paint EXACTLY as per original OEM specification (as we typically do!) IT IS SOMETIMES IMPOSSIBLE TO GET PAINT TOMATCH YOUR VEHICLE. This is a big issue in our industry, and is the leading cause of returns.  Why?  There are many reasons but the biggest one BY FAR is faded paint on your vehicle.  Many other issues can also contribute to non-match:  repainted vehicles, auto manufacturer issues(sealer/clear coat ‘colors’ can vary, application of insufficient or too much paint application, paint baked too much or too little, etc), parts of vehicles painted at different plants using different paint variations.  For the autobody industry, non-matching paint is such an issue that it is common for paint manufacturers to provide alternate color formulas – many times up to 8 or10!! What this means is that the formula for a particular paint code can have many alternates, and note that your vehicle’s paint code sticker DOES NOTSPECIFY ALTERNATES. 

 

So you need to be aware that issues such as paint fading, paint alternates and car repaints sometimes make it impossible to accurately match your paint.  Why is this important?  If you have a 5 or 10 year old vehicle that has had significant exposure to the elements (i.e. not parked in a garage), it is quite possible that our custom mix paint will not match your vehicle.

 

30-DAY RETURNS

We pride ourselves on our world-class customer service.  Note that because ALL of our paint products are custom make-to-order, anything that gets returned to us (regardless of whether it has been used or not) is basically throw-away, so we lose money on your order.   So if you have received a paint product that doesn’t match, and if you send us photo documentation we’ll either send you another custom paint to attempt to match your vehicle or allow you to return your shipment to us.   However, DUE TO THE CUSTOM‘MAKE-TO-ORDER’ NATURE OF OUR BUSINESS WE CANNOT HONOR RETURNS/REFUNDS FORREASONS LIKE THESE:  1) you refuse delivery of your order 2) you indicate the order is no longer needed, 3) you indicate the order was bought by mistake,4) you indicate the product was not what you expected, etc.  Please friends, be reasonable with us – we end up throwing away what gets sent back to us… Some returns are subject to a restocking fee and require the customer to send back the package at his/her cost.

We value you as a customer and we thank you giving us the opportunity to make it right with you.